Talk It Out: Using Daily Interdisciplinary Rounds to Elevate Nursing Communication

Authors

• Casey Brooks, Corewell Health East
• Gabrielle Jaworowski, Corewell Health East
• Maria Brown, Corewell Health East

Files

Keywords

Hospital Consumer Assessment of Healthcare Providers and System

Disciplines

Nursing

Description

• The Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) is a national survey that measures patient’s experiences during their hospital stay.
• The survey includes 32 questions covering communication, staff responsiveness, and the care environment, contributing to an overall hospital rating.
• Higher scores in nursing communication and responsiveness are associated with fewer safety events and improved care outcomes. 2
• During Q1 2025, Center North Tower leadership reviewed unit-level HCAHPS nursing communication results with staff.
• Nurses on the 5 Center North Surgical Progressive Care Unit (5CN SPCU) identified inconsistent understanding of post-cardiac surgery plans of care (POC) as a key communication barrier.
• Bedside RN feedback was shared with the Cardiovascular (CV) Surgery Committee and CV Surgery Throughput Taskforce.
• Stakeholders including SPCU leadership, critical care leadership, and cardiac surgery leadership, were included in the meetings.
• This project implemented daily interdisciplinary rounds to align the care team on each patient’s POC.

Publication Date

5-6-2026

Recommended Citation

Brooks C, Jaworowski G, Brown M Talk it out: using daily interdisciplinary rounds to elevate nursing communication. Presented at Corewell Health William Beaumont University Hospital; 2026 May 6-12; Royal Oak, MI.

Comments

Nurses Week at Corewell Health William Beaumont University Hospital, Royal Oak, MI, May 6-12, 2026.