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Keywords

Bedside shift report

Disciplines

Nursing

Description

  • • Bedside shift report (BSSR) has many benefits including improvement in safety and quality, preventing medical errors/adverse events, and improved patient and family experience scores.
  • BSSR also improves accountability between nursing team members and improves nurse satisfaction.
  • Hospital staff know the organizational culture and workplace functioning. However, patients and family are strangers to the environment and may not understand the system.
  • Common barriers to BSSR include length of time to complete, perceived Health Insurance Portability and Accountability Act (HIPAA) violation, not wanting to disturb the patient, fear of change, and management of interacting with challenging families or patients.
  • On 8NE Cardiac Progressive Care Unit (CPCU), compliance of BSSR was not meeting industry standards. Audits found that staff members would complete report at the desk in the nurse’s station or outside the patient’s room door.
  • The 8NE Professional Nurse Council (PNC) and leadership teams coordinated together to brainstorm ways to increase compliance and comfort with BSSR.
  • 8NE has been identified as a power unit with great opportunity to improve the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scored question “Nurses explained things understandably”. The goal of this project was to improve this unit score with a goal of 83.8% to 84.8%
  • Nursing communication domain within the HCAHPS survey is the greatest influencer of the patient’s overall satisfaction score.

Publication Date

5-2025

Comments

Nurses Week at Corewell Health William Beaumont University Hospital, Royal Oak, MI, May 6-12, 2025.

Promoting Bedside Shift Report to Improve Nursing Communication Scores

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