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Keywords

nursing support staff

Disciplines

Nursing

Description

Collaboration between nursing support staff (NSS) and clinical nurses (CNs) is crucial for the provision of safe, personalized, quality care (Beynon et al., 2021). Currently, CNs and NSS on the inpatient rehabilitation (IPR) unit are not required to formally give or receive report from each other.

It is estimated that NSS provide 80%–90% of direct care to rehabilitation patients (Aloisio et al., 2021). Without a formal handoff process, there is a potential for missed communication of important clinical concerns. For instance, if a patient requires scheduled bladder scanning, has a strict intake and output protocol, or has a goal to sit in a chair for a certain length of time, NSS may or may not be aware until the CN can verbally review specific patient care needs with them, setting clear goals for each patient. The lack of a formal reporting process often results in NSS not receiving report from CNs for hours, pushing these essential conversations into later in the shift, and sometimes, if emergent issues arise, not at all (Potter et al., 2010).

The aim of this quality improvement project was to explore the effectiveness of bedside shift report amongst clinical nurses and assigned nursing support staff to improve patient outcomes on the IPR Unit.

Publication Date

5-2025

Comments

Nurses Week at Corewell Health William Beaumont University Hospital, Royal Oak, MI, May 6-12, 2025.

Implementing Bedside Shift Report Amongst Clinical Nurses and Nursing Support Staff

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