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Keywords
patient experience, acute care
Disciplines
Nursing
Description
The patient experience is an important aspect of healthcare delivery, and it involves a variety of elements that influence a patient’s perception of the care that was provided to them. Specifically, the patient experience centers on if specific aspects of care occurred such as the quality of interactions between the patients and doctors, nurses and ancillary staff. Healthcare systems have recognized the importance of providing a positive patient experience which can lead to improved clinical outcomes, enhanced patient safety, improved care coordination and positive financial outcomes for the healthcare system. The 9 North Acute Care of the Elderly (ACE) unit embarked on a process to improve communication between the patients/family and nurses to positively impact the patient experience.
Publication Date
5-2025
Recommended Citation
Royse M, Szmyd EJ, Lingerfelt RE. “ACE-ING communication”. Presented at Corewell Health William Beaumont University Hospital; 2025 May 6-12; Royal Oak, MI.
Comments
Nurses Week at Corewell Health William Beaumont University Hospital, Royal Oak, MI, May 6-12, 2025.